Frequently Asked Questions
Everything you need to know about your Geekvape experience.
Are the products on this site authentic?
Yes, every product sold on the Geekvape Store is 100% authentic. Each device comes with a unique security code on the packaging that can be verified on our official website.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by destination, generally ranging from 7-21 business days.
What is your return policy for defective devices?
We offer a 90-day warranty on all hardware. If your device has a manufacturing defect, please contact our support team with your order number and a video of the issue to initiate a replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure digital payment options like PayPal and Apple Pay.
How do I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you ship to P.O. Boxes?
Due to regulations regarding the shipment of electronic nicotine delivery systems, we are currently unable to ship to P.O. Boxes; a physical address is required for delivery.