Returns & Exchanges
At Geekvape Store, we stand behind the quality of our vaping hardware and offer a 90-day limited warranty to ensure your device performs at its peak. If you are not completely satisfied with your purchase, we provide a streamlined return process for defective electronics and unopened accessories.
Initiate a Request
Contact our support team within 14 days of delivery for standard returns or 90 days for warranty claims to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the device in its original packaging, including all cables, manuals, and the unique security code scratch-off for authenticity verification.
Ship the Item
Affix the provided RMA label to your package and ship it to our designated service center using a trackable courier service to ensure safe arrival.
Inspection and Refund
Once our technicians verify the hardware fault or item condition, your refund or replacement will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing